Thank you for purchasing a LUMA LEDS product. To show our appreciation, we stand behind all our lighting products with industry leading warranties. While we strive to produce our lighting products with the highest quality components and manufacturing practices available, there are occasional cases of product failure, and the warranty information on this page covers those instances.
Warranty Claims – Easy As 1-2-3
Completing the following steps will ensure faster claim processing so that LUMA LEDS can get your product back to you as quickly as possible.
- File a Claim (RMA)
- Ship The Product Back (We will determine if a warranty claim is validated within 48 hours of receiving the shipment)
- Get Your Replacement (A replacement will be processed as soon as your item is determined defective)
A Return Merchandise Authorization (RMA) number must be issued before any items are returned. To get your RMA number, please contact our warranty department by phone at (800) 253-0766, or by filling out the Return Merchandise Authorization Form on our website.
Once you have an RMA number, the product must be shipped back to LUMA LEDS prepaid at:
Attn: Warranties & Returns
3725 Harry S. Truman Blvd
St. Charles, MO 63301
If your defective product was purchased through an authorized dealer, please include a copy of your original invoice, or proof of purchase. Be sure that your RMA number is clearly marked on your documentation as well as on the outside of the packaging used for shipping. For clarification, include a short note on the problem you are experiencing.
LED Work Lights & Light Bars Warranty
All LED Light bars and Works Lights are backed by a Lifetime Warranty against LED / electronics failure. If the fixture fails due to electronic defect in manufacturing, workmanship, or component failure during its serviceable life, LUMA LEDS will repair or replace the fixture. See Warranty Stipulations / Exceptions below.
LED Vehicle Bulbs Warranty
LUMA LEDS vehicle replacement bulbs are warrantied for 3-years from date of purchase. In this time frame, if the bulb fails due to defects in manufacturing, workmanship, or component failure, LUMA LEDS will replace the bulb.
LUMA LEDS is not liable for any charges incurred by the customer relating to installation, repair, removal or return shipping of any LUMA LEDS product.
If you find a LUMA LEDS product is defective, it must be returned to LUMA LEDS for inspection by our warranty claims department. Luma LEDs will verify that the defect was not caused by negligence, abuse, unauthorized repair or disassembly. If LUMA LEDS determines, in its sole discretion, that your product is defective, we will replace the product with the same product or, if that product has been discontinued, one comparable in performance and value may be substituted. Shipping back to you will be covered byLUMA LEDS.
Warranty Stipulations / Exceptions
1-year limited warranty on all powder coat finishes. While LUMA LEDS uses the highest quality materials for finishing, powder coated finishes may fade depending on application environment.
All accessories, covers, mounting options, wiring harnesses, and all other non-illuminating products that LUMA LEDS offers as products for sale have a 1-year limited warranty.
LUMA LEDS, at its sole discretion, will determine the proper handling of all warranty claims. All warranties, expressed or implied, are void if our warranty claim department determines that there is sufficient evidence of one or more of the following:
- Negligence: Improper installation or improper use, including using or installing any product in a manner not specified by LUMA LEDS, or damage caused by improper installation
- Abuse: Road hazards, or damage beyond the limits of "normal wear and tear."
- Unauthorized Repair: Repair service performed by an unauthorized party.
- Modification / Tampering: Opening, disassembling, or in any way tampering with any product in a manner not specified by LUMA LEDS.
All warranties are non-transferable. Warranty terms and policies are subject to change without notice. Please contact LUMA LEDS directly if you have any questions regarding our warranty policies.