Shipping & Delivery
Orders placed by 2 p.m. Central Standard Time are generally processed and shipped the same day. Once the order ships, please allow 1-5 business days for delivery to your door.
We offer our dealers and commercial / manufacturing customers exclusive freight programs. If you are interested our dealer / commercial programs, please contact our sales department by calling 800-253-0766, or via email email@example.com.
Prior to signing for your order please make sure to inspect the package(s) for any signs of damage. If any substantial damage is present that you feel may have affected your item please refuse the shipment and Do Not Sign the Delivery Receipt. Once the order is refused, please contact us promptly at firstname.lastname@example.org or call (800) 253-0766 and speak to one of our Customer Care specialsts so we can complete the claim and process a replacement order.
If the damage to the package is minor and you feel your order has not been affected you can still accept the shipment but make sure to note the delivery receipt with the exact nature of the damage and write on the delivery receipt “Subject to Concealed Damage”.
Immediately after receiving you order open and inspect your item for any signs of “Concealed Damage”. In the event that you encounter any damage contact the carrier immediately to report the damage. The Carrier should be contacted no later than 48 hrs after receipt of the shipment. You will need to retain your copy of the delivery receipt as well as all of the original packaging materials for proper claim documentation. If possible digital photos should also be taken to further support any claims. Once you have contacted the carrier, please contact us promptly at email@example.com or call (800) 253-0766 and speak to one of our Customer Care specialsts so we can complete the claim and process a replacement order.
International, APO/FPO Orders
Unfortunately, we are unable to offer shipping outside of the U.S. at this time. We hope to offer this service in the future.
Alaska, Hawaii, and U.S. Territories
In many cases, Luma LEDs can ship orders to Alaska, Hawaii, Puerto Rico and other U.S. Territories. For these orders, simply proceed through checkout as usual. When available, you will receive a shipping cost at checkout. Please Note: When we are able to ship orders to Alaska, Hawaii, Puerto Rico and other U.S. Territories, they will require extra time for delivery and will be charged additional shipping fees. These orders are not eligible for Free or Flat Rate Shipping offers.
If you're ordering from any of these areas and do not see a shipping rate after clicking on "Process Order" at checkout, Luma LEDs will contact you within 1-2 business days to inform you if the product can be shipped and provide you with the shipping costs. Your order will not be processed until we have received your emailed approval of the shipping costs.
If you would like to determine the shipping costs before placing your order, please email us at firstname.lastname@example.org. Include the items you wish to order and the exact address they will be shipping to. We'll email you a shipping quote for the items you want within 1-2 business days.