Returns / Exhanges
If you are not 100% satisfied with any LUMA LEDS purchase for any reason, we're happy to help you exchange the item(s). LUMA LEDS will accept returned item(s) that are in new/unused condition within 30 days of delivery - we'll even pay the cost of shipping the product back by providing you a prepaid return label.
If the exchange is being made due to shipping error on our part, please email us first, as we can usually send you the new items right away with a return label.
Easy As 1-2-3
- Submit An RMA Request (Login > Manage Account) or call 800-253-0766
- Receive RMA Number & Return Shipping Label With In 24-48 Hours
- Ship It Back (Print and attach label and RMA form to outside of box for UPS)
If your product was purchased through an authorized dealer, please contact the dealer directly and return to them within 30 days.